Privacy Policy

1. Introduction

Welcome to Bridge by Kelly Aburi ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Book a consultation session
• Make a payment
• Contact us via email
• Subscribe to our newsletter (optional)

The personal information we collect may include:

• Contact Information: Full name, email address, phone number
• Payment Information: Payment details processed through Paystack (we do not store full credit card numbers)
• Session Information: Booking preferences, session type selected, purpose of session
• Session Notes: Notes taken during consultation sessions for continuity of service
• Marketing Preferences: Your consent to receive newsletters and updates (optional)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Location Data: Your approximate geographic location based on IP address to display appropriate currency
• Device Information: Browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, clickstream data
• Cookies and Tracking: We use cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process bookings, schedule sessions, and deliver our consulting services
• Payment Processing: To process payments securely through our payment provider, Paystack
• Communication: To send booking confirmations, session reminders, and respond to inquiries
• Improvements: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Sharing Your Information

We may share your information with third parties only in the following circumstances:

• Payment Processors: Paystack processes payments on our behalf and has access to your payment information
• Scheduling Services: Calendly is used for booking management and has access to your booking information
• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer service)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at kellyaburi@gmail.com.

9. International Data Transfers

Our business is primarily based in Kenya. Your information may be transferred to and processed in countries other than your country of residence when using third-party services (such as Calendly and payment processors). We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (such as Calendly). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Additional Information for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity, legitimate interests, or your consent
• Data Controller: Bridge by Kelly Aburi is the data controller
• Right to Lodge Complaint: You have the right to lodge a complaint with your local data protection authority